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Ordering Info - Details Below Map

SHIPPING:
All orders received before 4pm est., upon customers confirmation, will be sent out same day. Next Day Delivery!!! to ALL orders being shipped to the states of New York, New Jersey, Conneticut, Pennsylvania, Delaware and Vermont.

Charges are based on size and weight of the item. You will be notified of the cost. Your purchase will be professionally packed and fully insured for a safe delivery. Generally, if your ship to address east of the Mississippi River you can expect to receive an item within 1 to 3 business days from the order date. If you are to the west of the Mississippi, 3 to 5 business days from the order date. Orders are shipped UPS, unless instructed otherwise. Free Shipping on Orders over $99 applies only to orders being shipped within the U.S.A.

Support Our Troops!
Here at HookahBuzz.com we would like to show our appreciation for the accomplishments and sacrifices, of our United States service men and women. We are glad to offer, for all APO adressed orders,a 10% off Coupon Off the entire purchase. We thank you for your service and look foward to serving you, for a change.

Holiday Shipping Notice:UPS 2nd Day Air orders received before 4 pm est December 21 and UPS Air orders received before 2pm est December 22 are garunteed to be delivered before December 23rd. For alternative shipping methods select UPS Ground, then contact us at info@hookahbuzz.com with your requested specialized shipping method.

RETURN POLICY:
We believe that our customer should have the right to return a purchase that does not meet their expectations. If a customer wishes to return a purchase, he or she has 30 days to do so provided the following criteria are met:

  • Item has not been used to smoke.
  • Hookahbuzz.com will not honor requests for exchanges under any circumstances.
  • All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
  • Item is insured for full value, except for a 15% restocking fee
We are unable to accept returns from outside the United States and Canada, or merchandise that has been made to special order. Any returns from a order which receieved shipping will be deducted the original shipping costs from their return, along with the %15 restocking fee.

PURCHASES FROM OUTSIDE THE U.S.A.:
We are more than happy to take purchases from outside the United States and Canada, however, you must know that there are no returns on these purchases. The same applies for those items shipped to a location outside the U.S. and Canada.

DEFECTED ITEMS:
If your package appears damaged or defected, upon opening it , call us immediately at 1-877-289-9987, so we can have it picked up. A replacement will be shipped to you at no additional charge.

CONTACTING US:
Please view our Contact Us page to get in touch with us with any inquiries you may have.

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